“Imagine the end state and then work backward” is one of the key product principles at Airbnb. Every day millions of guests come to Airbnb searching and browsing places to stay for their future trip. What does a magical trip mean for guests? How might we consistently deliver the magical experiences to guests? How might we establish better trust between hosts and guests?
In 2018, shortly after I joined Airbnb, I led an initiative to envision the future of accommodation listing platform and guest experiences. With this output, my team now portraits a robust body of forward-looking projects that are getting momentum and support from leadership and cross-functional partners. It also has resulted in new ways of collaborating with partners across the organization.
As the design lead that works on the accommodation listing platform, there are many teams that I collaborate with regularly. To ensure guests will have a consistent and high-quality experience using Airbnb, I often find myself spending time influencing and collaborating with designers from stakeholder teams and rallying others to solve key problems for guests.